Initial phone call was great, but once we neared our closing date things got rough. First, they failed to inform us that our loan wouldn't be funded on the day of the closing. This not only upset the seller, but didn't allow us to move in on our closing date. Once we got past that, they said the paperwork would be overnighted and it would be funded 3-4 days later (closed on Friday and they said by Wednesday it would fund). Half way through Wednesday we followed up to check the status and was informed that they just received the file and that it now wouldn't be funded for another day. I've purchased several homes, but this transaction was the worst and instead of being apologetic, Riverbank praised themselves for such a speedy time frame to get to closing. I will NOT be using them again in the future.
